compensation

Most people don't realise the Greater Anglia Delay Repay form works differently from what they expect. You select your train from a timetable — you don't calculate delay minutes yourself. Here is exactly how the process works.

Your train left on time. You still arrived 22 minutes late. Most passengers never claim because they checked the departure board, not the arrival. Here is the rule that changes everything.

Southeastern runs DR15 — if your train arrived 15 or more minutes late, you may be owed compensation. A complete guide to the portal, the 28-day window, and what One Click Delay Repay actually covers.

The Student Railcard gave you 1/3 off your train fare. Delay Repay is calculated on the price you actually paid. Here is what that means for your compensation — and why it is still worth claiming every time.

ORR research shows 42% of eligible passengers don't claim Delay Repay because it's too time-consuming. I timed the process. Here is exactly what the form requires — and why the gap between 43 minutes and 60 seconds is the whole story.

Every January, your season ticket costs more. What most commuters don't realise is that their Delay Repay entitlement on every qualifying delay also increases by the same percentage — automatically. Here is what the updated maths looks like.

Hybrid workers often assume Delay Repay is for daily commuters with season tickets. It isn't. Every qualifying journey counts — and occasional commuters on day returns may be owed more per trip than they think.

ORR research shows 28% of eligible passengers miss their Delay Repay claim because they forgot or ran out of time. That's not a willpower problem — it's a timing problem. Here's the psychology, and the fix.

Every Greater Anglia delay starts a strict 28-day compensation window. ORR research shows roughly 70% of eligible passengers never claim — not because they can't, but because time and friction do the train company's job for them.